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Customer satisfaction surveys

Quickly create and share surveys for customer satisfaction to collect crucial data that guides your business forward.
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Why use customer satisfaction surveys?

No matter what problem you’re trying to solve, gathering feedback from customers will help you make smart business decisions. Use Formstack’s easy-to-use survey tools to unlock important customer insights that improve customer loyalty and retention.

Make collecting customer feedback easy

Access powerful customer satisfaction survey tools inside an easy-to-use platform. Build and share customer surveys in a snap that reveal incredible data.
Measure customer satisfaction

Measure customer satisfaction

Use rating fields to accurately gauge how well customers like or dislike different aspects of your business in a format that's easy for them to complete.

Provide better survey experiences

Provide better survey experiences

Create seamless, mobile-friendly survey experiences for customers by using branded surveys and customized email notifications.

Improve survey conversions

Improve survey conversions

Use powerful conversion tools such as A/B Testing, Partial Submissions, and Field Bottlenecks to secure more survey submissions.

Measure customer satisfaction

Only ask what matters

Avoid survey abandonment by using Conditional Logic to only show questions relevant to the survey taker.

Quickly resolve customer issues

Quickly resolve customer issues

Address negative feedback quickly with automated emails that route data to the right rep based on how customers answer particular questions.

Easily analyze customer data

Easily analyze customer data

Use powerful analytics to filter through your submissions, pull out key tidbits, and present your findings in presentation-ready charts and graphs.

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Customer satisfaction survey tools

Themes and CSS

Style your forms with professional branding using a simple Theme Editor, or access CSS tools for advanced styling.

Themes and CSS

Style your forms with professional branding using a simple Theme Editor, or access CSS tools for advanced styling.

Conditional Logic

Create smart online forms that react to the user’s input. Easily show or hide fields to personalize the form experience.

Conditional Logic

Create smart online forms that react to the user’s input. Easily show or hide fields to personalize the form experience.

Email Confirmations and Notifications

Notify customers and employees that their form submission was successful through automated follow-up emails.

Email Confirmations and Notifications

Notify customers and employees that their form submission was successful through automated follow-up emails.

Advanced Data Routing

Easily combine files or generate multiple documents from a single data source.

Advanced Data Routing

Easily combine files or generate multiple documents from a single data source.

Customizable Templates

Feed your information into your existing documents, or get started with a pre-built template.

Customizable Templates

Feed your information into your existing documents, or get started with a pre-built template.

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